HOW WOULD YOU DEFINE EXCELLENCE?
What really defines luxury in a hotel?
Which of those fine details and characteristics that consist a 5-star hotel have that WOW-factor that makes a guest's heart skip a beat? Is it the first impression and the attention to detail? Is it tthe personalisation? Is it the appropriate location, the aesthetics and the design?
Is it the Legendary Customer Service?
Well, this you can leave it on US!
INTERESTED IN BECOMING EXCELLENT?
CHECK OUR Service Excellence Course for Hotels