HOTELS


What really defines luxury in a hotel? Which of those fine details and characteristics that consist a 5-star hotel have that WOW-factor that makes your guest's heart skip a beat? Truth is, that luxury lies beyond bedazzlement; you can find it in those fine details that represent high standards and excellence in customer service.
 
AND WHY GO BEYOND THE STANDARDS?
 
The real magic in service delivery comes from discretionary efforts, where your staff use their initiative to go beyond their normal job descriptions and do that little something extra that impresses the customer. Our challenging, highly participative course provides your front line staff with all the necessary skills and personal motivation to provide outstanding customer service.

BENEFITS
 
THE PARTICIPANTS WILL:
 
  • learn the customer service excellence skills
     
  • learn how to make each customer feel important
     
  • discover new ways to handle complaints and difficult situations
     
  • become better at keeping their cool under pressure
     
  • learn the importance of team work
     
  • develop more enthusiasm
     
  • learn to sell their ideas
     
We are committed to reaching the highest level of customer service excellence, by giving your people the skills to make each customer a better customer. Our Customer Service Excellence Course is taught privately and so can be tailored to your specific business objectives and clientele.