When it comes to hotel excellence, luxury lies beyond bedazzlement; you can find it in small fine details that represent high standards and excellence in customer service.
AND WHY GO BEYOND THE STANDARDS?
The real magic in service delivery comes from discretionary efforts, where your staff use their initiative to go beyond their normal job descriptions and do that little something extra that impresses the customer. Our challenging, highly participative course provides your front line staff with all the necessary skills and personal motivation to provide outstanding customer service.
THE PARTICIPANTS WILL:
- learn the customer service excellence skills
- learn how to make each customer feel important
- discover new ways to handle complaints and difficult situations
- become better at keeping their cool under pressure
- learn the importance of team work
- develop more enthusiasm
learn to sell their ideas
- Customer service professionals
- Quality management personnel
- Team leaders and
- Team members who want to provide 'the best' customer service they can, using tools and techniques used by customer service experts
We are committed to reaching the highest level of customer service excellence, by giving your people the skills to make each customer a better customer. Our Customer Service Excellence Course is taught privately and so can be tailored to your specific business objectives and guests' profiles.